When you’re told, “Listen!” by someone, most often you think, “I need to hear this.” Listen to your boss's instructions; listen to the PA announcement at the airport; listen to the information your friend is sharing, and on it goes. But listening is so much more than hearing. It’s what happens when we open not only our ears, but also open our minds – and sometimes our hearts – to another person.
In Part 1, we discussed why listening well is so important; now, it’s time to learn how to do it. First, we’ll take a look at what not to do; this will help you avoid common mistakes that get in the way of opening our minds and hearts to others. Then, we’ll focus on ways to beef up your listening skills in our Active Listening Action Plan.